From author Jamie McGuire:
It appears that Amazon has sent a mass email to everyone who’s ever purchased the self-published version of Beautiful Disaster. They are encouraging readers to request a refund. When asked why they are offering this refund, Amazon customer service has given several different reasons, the most common is problems with content. THERE IS NO PROBLEM WITH THE CONTENT OF BEAUTIFUL DISASTER, and it makes no sense for them to encourage a refund for a book that has already been read and enjoyed 6+ months later, but that is the only information I have for now.
Customer service admits that if you do NOT get the refund, your copy of BD will NOT be affected. If you get a refund, they are offering to reimburse the $4+ difference it costs to purchase the $7.99 version, but what they aren’t telling you is that **I** am paying for every refund.
Last week, I sent an email to Amazon asking why the self-published version of my book is still experiencing returns. Returns are only allowed for up to 7 days after purchase. 6 months after the self-published version of Beautiful Disaster went off-sale my account was still seeing negative amounts for returns. I’m not going to assume the reasons behind this mass email, but it appears that Amazon customer service is now encouraging these returns.
Link to the rest at Jamie McGuire and thanks to Becca and many others for the tip.
Passive Guy will not that he has taken a book off sale at Amazon and nothing like this occured. In PG’s case, the book disappeared and that was that.
He will note that there are two versions of this book, Beautiful Disaster. The first was self-pubbed and is the one that was taken down. The second was published by Simon & Schuster and is currently available. One possibility that occurs to PG is that the S&S version was substantially edited/modified and is much different from the original indie version but he doesn’t understand why Amazon would feel it necessary to offer a refund to those who bought the indie version.
UPDATE: PG received the following from Amazon’s PR department: “I wanted to let you know that the initial email sent to customers re: the availability of “Beautiful Disaster” was an error. We’ve since sent a follow-up email to those customers to clarify that there’s no action required for them to continue enjoying the book.”