From author Shoshanna Evers:
Boy do I have a story to tell – and fortunately, the solution that finally worked to get my Facebook access back after they locked my access to both my profile and Page due to my not using my “real name.”
(Shoshanna Evers has been my pen name since 2009, which makes it legally my real name in 46 states just by the fact that I use it everywhere – and I have an Idaho-state DBA (doing business as) Shoshanna Evers).
I had a Shoshanna Evers profile from 2010 that was converted into a “Like Page” when I couldn’t add more friends. For a couple years I just had that Page, and no profile attached.
Then, FB made me create a profile to attach to the Page. So I created a Shoshanna Evers profile. I hid the profile in searches so only my Like Page would come up (I don’t want to have to double post in two places on FB), I didn’t add any friends to it, and only used it to interact in my Street Team FB Group and during FB events like book release parties.
. . . .
On May 21st 2015 (as I write this is the 28th, and the problem just got resolved a few hours ago), I participated in a FB party using my Shoshanna Evers profile. I’ve done that before. This time, I decided to message the 4 winners to make sure they knew to email me for their prizes. BAD MOVE!! That flagged FB, because I was messaging people who weren’t my “friends.”
So don’t ever message someone who isn’t a “friend” from your profile, because that will get you flagged! Good to know, right? Fortunately I have made all the mistakes this week so you don’t have to! 😉
The next day when I went to log in, I got a message saying my account access has been locked until I “verify my identity.”
Silly me, at first I was happy. Yay, they’re going to give me a blue check mark just like Twitter did, right? NOPE. I sent them what I had sent Twitter – a pic of a contract that showed I was (legal/birth name) writing as Shoshanna Evers along with my driver’s license showing I am my legal name.
Denied. So I end up going back and forth, sending a total of eleven documents (including my Idaho DBA, a royalty statement, a screen shot of my access into my own official website, a screen shot of a Tweet to FB from my Verified Twitter account, etc) all verifying that I am really Shoshanna Evers, and that it’s really me running the profile and Page – unlike, for example, the Shoshanna Evers page that I *don’t* run, which I also linked to.
Every step of the way, a new person contacted me to tell me no. It took me a very long time to realize that no one was actually looking at my past emails or documents – each time they denied me and said I have to verify my legal name is Shoshanna Evers.
. . . .
Then, some jerk at FB closed my support ticket (and I’m thinking, “hey, we’re not done here!”) and worst of all, changed my Shoshanna Evers profile name to my married name. I couldn’t even get into my account to deactivate it! He totally doxed me and put my married, private name out to all the FB groups I am a part of. I got a screen shot and a confused email from another author asking why my name had changed, but she couldn’t click it because the profile was gone. Fun, right?
Link to the rest at The Writer’s Challenge and thanks to PD for the tip.
Here’s a link to Shoshanna Evers’ books