From Atlas Obscura:
The carpet was khaki, the lights yellow, the walls a dishwater beige. The basement computer lab in Midtown Manhattan didn’t have much ambience. But 20 librarians from the New York Public Library were seated in the room—and they were there to crack mysteries. Their tools were a whiteboard, a marker, a series of screens, and a metal bell of the sort you’d find on a hotel-lobby desk. Whenever it dinged, it meant a case had been closed.
Before we each had a little, flickering encyclopedia in our hands, we had librarians, and they’re still experts at finding the answers to tricky questions. Through the Ask NYPL portal, a decades-old phone and text service, the staff has triaged everything from queries about the Pope’s sex life to what it means if you dream about being chased by elephants. The library staff are ace researchers with a massive trove at their fingertips. A sense of mystery in their work comes when people approach them with vague questions and patchy details—particularly when they’re looking for books, but they don’t remember the authors or titles.
A few years ago, staffers in the New York Public Library’s reader services division drafted a blog post about how to track down a book when its title eludes you. This post spurred a follow-up, in which reader services librarian Gwen Glazer recommended library resources and a number of other strategies (among them are Goodreads groups, a sprawling Reddit thread called whatsthatbook, an indie bookseller in Ohio who is happy to poke around for a $4 fee). Thanks to Google—“how to find a book”—many stumped people seem to land on that post, and they have often written about their enduring puzzles in the comments section. The messages now number in the thousands. Glazer says she often arrives at work to see another 10 title requests.
To solve these little mysteries, Glazer recently assembled a team of sleuths from across the branches: Chatham Square, in Chinatown; the Jefferson Market, in Greenwich Village; the Andrew Heiskell Braille and Talking Book Library, near the Flatiron Building; and the Mulberry Street branch, in Nolita. At lunchtime on a recent Wednesday, they were gathered in that computer lab in the library’s offices—across the street from the soaring, spectacular Stephen A. Schwarzman Building (the Main Branch)—to nibble on homemade lemon rosemary cookies and apple, carrot, zucchini bread while they clattered away on their keyboards. Other members of the team participated remotely. The “Title Quest” hackathon was underway.
Link to the rest at Atlas Obscura