When Bookshop.org arrived in the UK on 2 November , the announcement was met by a huge amount of public enthusiasm from bookshops, publishers, authors, literary critics and readers alike. “This is revolutionary”, read a Guardian headline, while authors including Margaret Atwood, Richard Osman and Caitlin Moran directed their Twitter followers to purchase their latest books from the site. For many, it was a welcome initiative – finally, it seemed, here was an efficient, competitively priced platform dedicated to supporting independent bookshops.
But a number of high street booksellers and independent publishers are increasingly sceptical of Bookshop.org. “What sticks in the throat is that it seems not remotely to be what it purports to be,” said James Daunt, founder of the independent book chain Daunt Books and managing director of high street bookseller Waterstones. “But they do just enough for it to appear credible and it’s a really nice story: who doesn’t love an anti-Amazon story?”
Tamsin Rosewell, a bookseller at Kenilworth Books, Warwickshire, said Bookshop.org “crashed in like a juggernaut, and seems to be attempting to homogenise all indie bookshops into one online presence”. Its launch, she said, was “arrogant and clumsy”.
Bookshop.org, which launched in the US in early 2020, is “an online bookshop with a mission to financially support local, independent bookshops”, its website states.
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Bookshop.org works by enabling independent bookshops to create their own virtual shopfronts on their site. Bookshops receive 30 per cent of a book’s cover price for each sale made through their shopfront. If a customer buys a book without going through a specific shop, 10 per cent of that book’s cover price is put into a central pot split among all participating shops. The books are sourced and shipped by Gardners, the UK’s largest book wholesaler. Titles are offered at a small discount – 7 per cent, typically still more expensive than Amazon – and are delivered within two to three days.
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But Bookshop.org’s arrival has caused great unease in parts of the book trade. After a difficult year for the industry, with many small presses and independent shops at risk of closure due to the pressures of the pandemic, many told me Bookshop.org is far from the saviour they need. Bookshops earn less through sales on Bookshop.org than they would from selling their books direct to customers, and booksellers fear the site, rather than competing with Amazon, is diverting shoppers away from the high street.
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First, the finances. One independent bookseller, who asked not to be named, told me: “We’re losing out substantially.” For every book sold via Bookshop.org, they explained, their shop makes 13-20 per cent less than if the customer had bought the same book, at the same cover price directly from the shop. “Bookshops would usually take between 43 and 50 per cent on a book,” they said. The 30 per cent an independent shop receives from each Bookshop.org sale has been described widely as a “full profit margin”. This, the website’s CEO, Andy Hunter, explained, is the money left after the 7 per cent customer discount, payments to the publisher, wholesaler and payment processor, and the 4 per cent Bookshop.org takes. But the anonymous bookseller claimed the phrase is “misleading”.
Jules Button, owner of Woodbridge Emporium bookshop in Suffolk, agrees. She said customers had ordered books from Bookshop.org thinking they were buying direct from her, unknowingly leaving Woodbridge Emporium to miss out on 13-20 per cent of the takings. “The general public genuinely think they are helping independent bookshops,” said Button. “I don’t think a lot of them realise it’s just another big warehouse and it’s a fulfilment service.”
The numbers don’t work in favour of publishers either. The publishing director of a small independent press, who asked to remain anonymous, told me that when Bookshop.org launched, they felt under pressure from the wider industry to open a page on the site because it seemed every other shop and publisher was – they didn’t want to be left behind. Amazon buys the publisher’s books at 40 per cent of the cover price. But to sell books via Bookshop.org the publisher must go via wholesaler Gardners, with which it already has an agreement of a 55 per cent discount, alongside extra costs like commissions to sales representatives and distribution fees. The director said that, with all these costs included, they sell books to Bookshop.org at around 35 per cent of the cover price: for every book sold on Bookshop.org, they earn 5 per cent less than if they had sold that book on Amazon, the very company Bookshop.org claims to be “fairer” than.
These concerns are keenly felt in a letter sent by a bookseller, drawing on “messages from fellow booksellers”, to industry trade group the Booksellers Association (BA). The letter, seen by the New Statesman, calls Bookshop.org’s launch marketing “aggressive”, describes the “discontent” among booksellers and publishers as growing “increasingly bitter”, and outlines a list of queries about the running of Bookshop.org, questioning the BA’s “very fast” and “forceful” endorsement of the site.
The biggest fear among those I spoke to is that Bookshop.org is not denting Amazon’s sales, but that it is instead attracting customers who usually shop on the high street – whether at a chain such as Waterstones, Blackwells or Foyles, or at an independent.
“My feeling is they’re preaching to the converted,” said author and artist Karin Celestine. She said that when she posted news of her latest book on social media, encouraging potential readers to buy it via their local bookshop, she was met with a flurry of support instead for Bookshop.org – from “people who were already shopping at their local bookshops”.
“To be comfortable about what Bookshop.org is doing,” Tamsin Rosewell said, “and the way it is marketing itself as an ethical alternative to Amazon, I’d like to see detailed, unambiguous data that shows it creating a movement of sales away from Amazon. If it can’t show that data, then in effect all it is doing is driving online many of the sales that would have come to the high street, to indies and to Waterstones, at a time when the high street economy most needs that trade.”
Link to the rest at NewStatesman
PG notes that Bookshop.org, despite the non-profit .org extension, is effectively a front for Ingram in the United States, where Bookshop.org started.
Ingram is a huge printer/book fulfillment organization that is very dedicated to earning a lot of money for its owners. The address to which patrons of Bookshop.org return any books for a refund (at least in the US) is Bookshop LLC, Ingram Customer Returns Center, 1210 Ingram Drive, Chambersburg, Pennsylvania.
Ingram is a large privately-held corporation (no public disclosures about the business are required) whose announced managers tend to be named Ingram and regularly show up on lists of US billionaires. The company has two major lines of business, Ingram Content, which is the book side of the business, and Ingram Marine, which operates 5,000 barges and 150 towboats on America’s inland waterways.
PG tends to think of Ingram as Barges and Books.
Linking up with Gardners, the UK’s largest book wholesaler, would be natural for Ingram because the two companies already know each other well.
The entire business plan of Bookshop.org is to be the anti-Amazon. The marketing messages position Bookshop.org as the online face of your charming local bookshop owner. However, as the OP discloses, Bookshop.org is more about Ingram and Gardners than about anyone’s local bookstore.