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From Camestros Felapton:
The repeated spamming of Patrick S Tomlinson’s unpublished book with fake reviews continues on Goodreads [see earlier post]. Looking at the long list of reviews (currently 124 ratings) it is clear that some have been removed, presumably after being flagged by multiple people. However, with the trolls targetting the book easily generating new accounts the net number of fake reviews continues to grow.
Current authors whose names have been stolen for fake reviews include:
- Chuck Wendig
- Gareth Powell
- Beth Cato
- Cat Rambo (and her deceased father)
- Patrick Tomlinson himself
- Will Tate
- Monica Valentinelli
- Marshall Ryan Maresca
- Mary Robinette Kowal
- Tobias S Buckell
- Sarah Pinkser
- Elizabeth May
This kind of coordinated pre-emptive spamming of negative reviews isn’t new. The film-rating site Rotten Tomatoes had to take steps last year to curtail a right-wing attack on the as-the-time unreleased Captain Marvel.
. . . .
Preventing reviews of unreleased properties seems like a minimum first step in limiting the capacity of coordinated campaigns to hijack a review site. While it won’t prevent other coordinated attacks on released books, unreleased (but listed) works are more vulnerable as they have no natural reviews being written.
The identity theft aspect of these specific attacks is also a great concern. The overt and blatant aspect of the impersonations makes it unlikely that people would be easily tricked into thinking the accounts are genuine. However, the extent of them and how easily the trolls have generated multiple accounts using real identities, demonstrates that Goodreads is open to more subtle mischief and identity theft.
The source of the attacks is from members of a disbanded subreddit that have been engaged in a sustained harassment campaign against Tomlinson since 2018. Tomlinson himself has a longer explanation that documents the harassment in other venues: https://www.patrickstomlinson.com/2018/09/29/how-trolls-hack-twitter-to-silence-us/
The existence of a documented online harassment campaign really should be enough for a major website to take added measures. For example, Wikipedia limits the capacity of people to edit pages (particularly biographies of living persons) when there is repeated vandalism or disputed content. A temporary block on reviews on a Goodreads entry would be a wise measure to have available in the event of an alleged spam attack. Notably, a book receiving large numbers of reviews from accounts that are both new and which have made only one review should be an obvious red-flag.
. . . .
Actions that undermine reader’s ability to trust reviews and which undermine the capacity of authors to identify themselves manifestly undermine the basic aspects of Goodreads model as a service. This makes the difficulty the site is having dealing with this specific issue surprising. The ease with which a troll campaign can brazenly manipulate the site, strongly implies that a less overt campaign can manipulate ratings or spread disinformation unnoticed.
Link to the rest at Camestros Felapton