Authors, Check Your Nook Sales

5 December 2016

From The Digital Reader:

If you are an indie author with ebooks in Nook Press then you might want to check your dashboard.

Numerous authors are reporting over on KBoards that sale records are appearing and then disappearing from the Nook Press dashboard. For example:

On the “Sales” dashboard page in the upper left it’s got a box for “Units Sold” and “Royalty” for This Month and Last Month. Below that is a “Recent Sales” summary that shows “Today” and “Yesterday”. When I looked at it yesterday, it showed 2 sales with the corresponding royalty under Yesterday – which would have been 12/1 (one each of the two books that follow on after my permafree). I wondered why the top of the page sales box still showed zero under “this month”, but figured it was a lag in reporting.

Today I checked it…and there are no sales reported…at all. Now I wish I’d captured a screen shot to show the sales that were listed yesterday. I’ve downloaded the sales spreadsheet to see if someone bought and returned both books…or something weird. But the spreadsheet is blank. There’s no trace anywhere of the two sales…

Another author concurred, writing “I had a bunch of sales on B&N on 1 December. On 2 December, they all disappeared.”

Link to the rest at The Digital Reader

Barnes & Noble is pivoting to… restaurants?!

9 July 2016

Barnes & Noble may not be trending as the most progressive or popular company out there, but as the last remaining national bookstore chain in America, one thing they are is tenacious. The company has recently taken that tenacity and started another business venture: prototype stores that merge bookstores and restaurant.

Barnes & Noble predicted in 2013 that they would be closing a sobering amount of stores, but they’ve actually closed fewer stores than planned and are now going to add restaurants to keep their doors open. This isn’t like the typical Starbucks’s we’re accustomed to seeing in their bookstores either, there will actually be no signs of scones or coffee, but a full service restaurant complete with wine. Yes, wine.

These hybrid book stores (with wine) will be available to consumers October ’16 with the first store located in Eastchester, NY. The rest of the stores will be rolled out at the end of the ’17 fiscal year, located in area’s including the Edina Galleria in Edina, MN, the Palladio in Folsom, CA, and at One Loudon in Loudon, VA. These areas were chosen because they contain a more upscale market with customers that might enjoy a book, a meal, and glass of wine at the same time.

In addition to outsmarting the competition, Barnes & Noble has to also capture the eye of a generation that are too busy with work, life, kids, or reading AG articles, to sit down and read a book.

Read the rest at The American Genius and thanks Dave for the tip.

(- TheSFReader)


UK Nook Owners Now Discarding Their “Useless” eReaders

19 May 2016

From The Digital Reader:

When B&N announced that it was closing its Nook UK Store and handing its customers off to Sainsbury’s, I predicted that some Nook owners would find themselves with worthless hardware which neither B&N nor Sainsbury’s would support, and sadly, that has come to pass.

. . . .

“I purchased a book and transferred it to my Nook but it cannot read the format so my wife and I will dispose of our Nooks and not get involved with Barnes & Noble ever again,” one wrote in the comment section of this blog. Another expressed similar frustration, writing “We have two Nooks which are now completely useless. I have downloaded a book to one of the Nooks from Sainsburys but it says it is an unreadable format. I have decided to dispose of the Nooks and never get involved with Barnes & Noble ever again.”
And a third Nook owner is reporting an even more serious problem: “I need to reregister my Nook. At the moment I cannot do so, which means I cannot access the 300+ books I have on there. It has all been transferred to Sainsbury’s but they can’t or won’t help me.”

. . . .

B&N is going to have to do something to help the third owner, but it sounds like most of the problems experienced by Nook owners in the UK are the usual problems with transferring DRMed ebooks from a computer to an ereader. It’s really hard to be sure without having one of the uncooperative ereaders in my hand, but that is what this sounds like.

Link to the rest at The Digital Reader

Did Barnes & Noble College just dump the Nook?

25 April 2016

From Chris Meadows via TeleRead:

I happened to cruise by my local Barnes & Noble College bookstore today at IUPUI, about a half hour before closing time to look around. I had it in mind to take another in-person peek at the Nook devices they had on display there, but to my surprise, the display was nowhere to be found. The only Nook accessories I saw were some cases in the 50%-off clearance bin.

When I asked the clerk at the counter about this, he told me that the display had been removed two or three weeks ago, because the Nooks belonged to the branch of the business that ran the stores in the malls and they were really better suited to those stores—among other things, those stores had Internet access, and the campus Barnes & Noble didn’t. As far as he knew, they wouldn’t be available even by special order.

. . . .

I came back home and ran a quick Google, but I wasn’t able to find any news articles anywhere suggesting that Nooks were being removed from Barnes & Noble College stores. I don’t even have any way of knowing if they actually are being removed from all campus stores or just this one—I wanted to call some other stores and spot check them, but in a quick survey of a number of listings on the web site wasn’t able to locate any other stores that have Sunday hours. (Though when I entered “Nook” as a search term on the web stores of several of them, it came up with no results.)

. . . .

It seems a little odd that Barnes & Noble never tried harder to provide a college textbook solution for its own Nooks, given that it operated a chain of hundreds of college bookstores and at the very least could have licensed the Nook to them for that purpose—but perhaps it’s just another symptom of B&N’s waning support for the Nook in the interest of throwing as little good money after bad as possible.

Link to the rest at TeleRead

How Barnes & Noble stole the first e-book I ever bought

16 March 2016

From Chris Meadows via TeleRead:

Sit right back and I’ll tell a tale—a tale of a fateful e-book.

Back in 1998, I was attending college at Southwest Missouri State University for the second time. (It’s since dropped the “Southwest,” leaving me constantly unsure whether to use the old or new name on job applications.) I was intrigued by the promise afforded by the new Palm PDAs and decided to buy one—a Palm IIIe. (And then a Visor Deluxe, but that came later.)

But after I’d ordered the PDA, and while I was still waiting for it to arrive, I noticed one of my all-time favorite e-books was available on Peanut Press—Vernor Vinge’s classic novel of a far-future Usenet-analog, A Fire Upon the Deep. I’d read the book in dead-tree format and loved it, and here it was electronically for just a few bucks. So I grabbed it before I even had anything to read it on yet, just so I would have a book to read when the Palm at last arrived.

. . . .

Fast-forward 14 years, to 2012. Barnes & Noble had bought eReader and Fictionwise, and was now shutting them down in the wake of agency pricing killing their business. It offered to transfer what titles it could from customers’ libraries to Barnes & Noble’s Nook library, but warned that “A few Fictionwise titles may not transfer due to discontinued publishing programs” and recommended customers download those and save them and a copy of the current eReader app for reading them in the future.

. . . .

Over the last couple of years, ever since B&N made it more difficult to access titles I bought there, I’ve stopped buying e-books from Barnes & Noble altogether. I haven’t even looked at my Nook bookshelf in ages.

. . . .

But imagine my surprise when I found that, rather than the original version, I had the BookRags A Fire Upon the Deep study guide in my library—an off-brand Cliff’s Notes on the book—instead. I never bought said study guide, because I don’t buystudy guides. Apparently somewhere along the way Barnes & Noble got confused over titles and substituted it. The original book itself was nowhere to be found.

I wasn’t too concerned—I still have both editions safely in my Calibre library on Dropbox—but I was bemused. I decided to contact Barnes & Noble chat support and see what they could do for me. After I explained the problem, the representative told me that I could go ahead and purchase A Fire Upon the Deep if I wanted, and offered to give me the link.

. . . .

It wasn’t on my account, therefore, I must not have purchased it. When I explained I had originally bought it from Peanut Press in 1998, he nonetheless asked me for an order number, and when I couldn’t provide one (honestly, I don’t even have my email from that far back!) suggested I should call their 800 number and inquire about it in person.

. . . .

Amazon appears to be in no immediate danger of collapse, while Barnes & Noble has been decidedly shaky for a while. I feel for all the UK customers who didn’t want to support Amazon for one reason or another and settled on Barnes & Noble’s Nook as a reasonable alternative—if they’d gone with a Kindle instead, they’d still have their e-books now, without the hassle of moving titles over and the uncertainty of being able to use their devices in the future.

As I said before, Barnes & Noble effectively trashed at least $200 worth of e-books from my Fictionwise and eReader libraries when it moved them over. Now I’ve found that, adding insult to injury, Barnes & Noble has also trashed—or outright stolen—the first e-book I ever bought.

Link to the rest at TeleRead

New Nook Hardware Could Become Worthless in the UK After May 2016

16 March 2016

From The Digital Reader:

With Barnes & Noble set to shutter its UK Nook Store today, its customers are still scrambling to get their ebooks transferred to Sainsbury’s. Some report that the transfer service is flaky, while others say that theyhave yet to receive the email so they can start the transfer process.

Everyone is still trying to parse the frustratingly incomplete FAQs on the Sainsbury’s website and get their questions answered. For example, we know that Sainsbury’s is promising a credit for any title that doesn’t transfer from the Nook Store, but we still don’t yet know everything about whether you will be able to read them on Nook devices.

. . . .

You see, Sainsbury doesn’t say anything about managing a Nook device after the transition, It has an FAQ which neglects to mention that you won’t be able to buy ebooks from the Nook any more (that would require B&N’s servers) while at the same time offering a less than complete explanation of how to load ebooks on to a Nook Uk device (the instructions will not work for the latest Nook model, the Glowlight Plus).

And to make matters worse, that FAQ leaves out a few important details. For example, I found a B&N FAQ which informs us that an unregistered Nook could become useless in the UK after the end of May.

. . . .

[I]f you should have to reset a Nook UK device in June, you won’t be able to reauthorize it to the same account. And if someone gives you a Nook UK device in June or later, you won’t be able to log in using your current credentials.

And since B&N requires that a Nook device be authorized before you can use it, that is a problem.

. . . .

B&N is about to render a lot of hardware worthless.

Link to the rest at The Digital Reader

Further evidence that Barnes & Noble is clueless with technology. They need to stick with coloring books.

PG says Amazon should offer UK Nook owners a special deal on a Fire tablet or Kindle ereader.

Barnes & Noble’s chief digital officer is “meh” on the threat of Amazon

15 March 2016

From Quartz:

Following speculation that Amazon would open hundreds of brick-and-mortar stores as a follow-up to its first store in Seattle, the company plans this summer to open a second physical bookstore, this one in San Diego.

Fred Argir, chief digital officer at Barnes & Noble, is unfazed.

At the Digital Book World conference in New York this week, Argir brushed off questions about Amazon’s plans. “My win percentage on predicting what Amazon is going to do is very low,” he said in a Q&A with conference chair Mike Shatzkin. “They’re going to do whatever they want to do.”

Argir’s shrug-off comes a few weeks after Barnes & Noble CEO Ron Boire said the company would open a new prototype store that adds a digital component to the experience. (So far the company hasn’t provided any details about a date or location.)

Argir said he sees Barnes & Noble stores as very different from Amazon’s—a place where you can get coffee and have a “family experience.”

. . . .

 Michael Cader, founder of Publishers Lunch, a popular industry publication, and a conference organizer, told Quartz, “The way Barnes & Noble improves its performance is by losing less money on Nook.”

Link to the rest at Quartz

Here’s the summary of Mr. Argir’s experience from the Barnes & Noble press release announcing his appointment as Chief Digital Officer:

Mr. Argir joined Toys “R” Us in 2012. In his role as Chief Digital Officer, he oversaw digital businesses in 13 countries. Prior to that, he was Chief Information Officer at The Sports Authority, Inc. based in Denver, CO, where he led the organization through a formal web redesign, incrementally increasing page conversion through a focus on improved usability and experience. He also served as a consultant to Best Buy, Inc. based in Minneapolis, MN, where he collaborated on productivity and strategic technology investments. Mr. Argir also spent five years at Target Corporation as Vice President of Supply Chain Development. Additionally, he served on the Board of the Global Commerce Initiative.

Mr. Argir also appears to be an indie singer/songwriter.

B&N Nook is Failing Because They Make Customers Hate Them

10 March 2016

From GoodEreader:

Barnes and Noble is the only company in the e-reader and eBook sector that has nothing but alienated their customers. There have been many cases over the years where the lost users in droves, due to a myriad of factors. Recently, the bookseller announced it was closing their app store, video store and UK e-book store. Instead of making it easy for people to access their content, users have to jump through a million hoops.

Barnes and Noble was one of the first big companies to capitalize on the emerging e-reader space in 2009. They released their first e-ink device that year and it had 3G and wireless internet access.  One year later they released their first Android tablet, and it was a critical success.

Most of the executives that were put in charge of the Nook team were basically people from the bookstore division. Bookstores rarely innovate and they were put in charge of technology that changes in a monthly basis.

What did Barnes and Noble do to alienate their customers and start to lose millions of dollars every single quarter? It was a combination of bad hardware, software and terrible business decisions.

The Nook Tablet Debacle 

The first major disconnect between Barnes and Noble and their growing user base was December 21st 2011 when the company disabled the ability to sideload apps from other Android markets.  The 1.4.1 firmware update for the Nook Tablet closed a loophole that allowed people to install apps via the internet browser.  Since it was around Christmas many people received this tablet as a gift and thousands of devices were returned, while the Nook Boards blew up with angry customers who said they would never do business with the company again.

. . . .

You Can No Longer Backup your e-books

In early 2014 Barnes and Noble removed the ability to download eBooks that customers had purchased from the online Nook Store to their computer. They did this so users could not strip the encryption or read the Nook books on 3rd party e-reading apps. This was considered the last straw and many loyal Nook users and they began to openly mock the company for being out of touch.

. . . .

Barnes and Noble closes International Windows App. 

Barnes and Noble has been operating a Windows 8 e-reading app since 2012 that allows users to buy e-books and magazines. It was available in 40 different countries and instead of paying the bookseller directly it’s done via your Microsoft Account.

On August 7th 2015 Barnes and Noble announced that they were closing the bookstore and only US customers would have access. Anyone who bought e-books had a very limited window in which they could get refunds from Microsoft and then they would lose all of their content.

Many international users who wanted an alternative to Amazon were caught completely off-guard. One day they opened the app only to find out everything they bought was gone and the e-reading function was disabled.

Link to the rest at GoodEreader and thanks to Dave for the tip.

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