Lockdown made our library better

From The Bookseller:

I have seen so many library services just disappear due to lockdown, both in France and England, and I am so proud of what we achieved. Even if not everything worked out the way we wanted to, whether it was in terms of attendance or technical problems, we always managed to find a solution and to take something from everything we did, either a new skill, a new way to work together or a new tool to develop in future projects. I think the best side of all that is that we are already thinking about the future and creating hybrid events, both digital and physical, and new ways to interact with our customers in the future. 

At Kingston Libraries, we’ve been quick to start on a digital programme, even before we closed the libraries. We wanted to stay in touch with our users, support local residents and continue to offer a diverse range of activities for everyone. It all started with our first ever live streamed rhyme time (the first in the country!), and we got an amazing response from the public and library staff. Eight months later, we have more than 350 original videos, 100 000 views on social media, more than 100 interactive events and countless great interactions with our customers.

Starting from this original event, we found a way to reinvent our way of working. We allowed more space for individual skills and experimentation. It was really interesting for me to coordinate all the projects and work with so many new people and partners. I used to be scared of managing a team or project, but this year I have really built my confidence. It was absolutely amazing to discover the many skills and talents of colleagues I had for several years but never got to work with in the way we did. I think the main thing I will take away from all of this is how awesome and creative librarians can be when you create a space to experiment, time to develop new projects and resources to apply them.

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Now that we have a great programme and that our customers know about it, we are focussing on becoming more relevant to our residents. In the last few months, we reached a population that we could never have reached otherwise. We had participants from the United States and Finland joining our events, which was really interesting for us, but we are now working on different ways to refocus our efforts on local residents. One example of this effort is our new virtual job club, created at the end of the year to replace our usual physical job club, where we welcome a new guest speaker every week to talk about various employment topics, from writing a CV, to where to find pertinent job information, and even wellbeing sessions to manage your stress before a job interview.

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Seeing how far we have come with our digital offer, we wanted to share with other libraries, but were also eager to learn about how library staff all over the country coped with the situation and what offer they created. This led to the organisation of the first ever Digital Events Bootcamp, in partnership with Libraries Connected in November, where eight libraries all around the country delivered digital events workshops to more than 350 library staff. The programme included how to create a digital escape room, use Minecraft in libraries, and how to create craft videos. This bootcamp was a huge success!

Link to the rest at The Bookseller

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